Excellent job, skilled, courteous, friendly.
Excellent customer service! John was very professional yet personable… I'll definitely refer your services to my friends!
Batts' Chimney Service was on time, he did his job and was gone. Very nice young man.
The fireplace tech arrived on time and checked things out. He made adjustments to the damper and fully explained how things worked.
Your technician arrived on scheduled day. His attitude was nice, and he was honest for service provided.
Batts' performed a thorough chimney inspection and advised on what work to do to have a safe functioning fireplace. The chimney itself is 60+ years old. The service man told me what was necessary, what was suggested, and even how I could save money by doing a few of the things myself, including a list of what to buy at a home improvement store.
We were converting our fireplace from gas logs back to wood burning with a gas started. Considering the cost of natural gas in Alabama and the availability of firewood, we will be saving money after the second year.
They are prompt, nice, and well informed. The technician told me, "I would rather cost you less money and have you as a life-long customer then tell you the whole system needs redone and cost you thousands." I respect that, and they do have a life-long customer, now. The same is not true for the big business who first came to give me an estimate.
Checked furnace flue on roof and at furnace. Found a dead squirrel at the furnace end. It was removed and the furnace came on. They also checked the fireplace.
They arrived soon after the furnace tech called. He was very polite, professional, and I was very comfortable with him in our home.
I requested an inspection of my chimney. They did a thorough job and offered a fair price to replace my wood basement.
The gentleman arrived on time, introduced himself and went right to work. He arrived on time, asked if I had questions, and did a thorough inspection. He was nice, professional and did not do any unnecessary work
2 houses with one fire place per house. Cleaned and inspected.
Found number in yellow pages, have seen company truck working on houses in the Mountain Brook area and felt confident of their work called and talked to Mr. Phillip Batts and he set up a date for coming out and I agreed with him for that date. The employee showed up on time and was very professional in his job. He seemed to be very knowledgeable about the job to be done. Did the jobs on both houses and left.
Chimneys all clean and ready for cold weather. Thanks Batts' for outstanding service. It was a pleasure doing business with you.